(509) 591-5517

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Gloria Randall
Gloria Randall
2026-06-13
I had an outstanding experience working with Tina and Alter during my home loan process. Tina, my Loan Officer, was professional, knowledgeable, and always available to answer my questions. She guided me through every step and made the process easy to understand. Alter, my Loan Processor, was incredibly efficient, organized, and responsive. He worked quickly to keep everything moving smoothly and made sure all documents were handled accurately and on time. Both Tina and Alter provided excellent communication, fast service, and exceptional customer care. Their hard work and dedication helped make my closing process smooth and stress-free. I truly appreciate everything they did and highly recommend them to anyone looking for a great mortgage team. Thank you, Tina and Alter, for your outstanding service!
Juan Carlos
Juan Carlos
2026-06-13
Juan Carlos explained everything to us and kept us informed along the loan process. He has a lot of experience
Tina Le
Tina Le
2026-06-13
Thuy Nguyen
Thuy Nguyen
2026-06-13
Thật lòng rất biết ơn lamnguyen Phillip .Tyler ngô và đội ngũ loan factory . Đã hướng dẫn tận tâm và đồng hành cùng gia đình mình mua căn nhà đầu tiên.rất nhiệt tình và tận tâm . Hi vọng trong tương lai nếu có nhu cầu sẽ gặp lai nhờ các em giúp đỡ . Cám ơn rất rất nhiều (Translated by Google) I am truly grateful to Lamnguyen Phillip, Tyler Ngo, and the Loan Factory team for their dedicated guidance and support in helping my family purchase our first home. They were very enthusiastic and committed. I hope to have the opportunity to contact them again in the future if needed. Thank you so much.
Maria Nguyen
Maria Nguyen
2026-06-12
Phillip and Tyler rất dễ thương và nhiệt tình. Các em vô cùng hiểu biết và nhẫn nại. Ai muốn mua nhà mượn loan refinance gọi cho Phillip. ❤️ (Translated by Google) Phillip and Tyler are so sweet and enthusiastic. They are incredibly knowledgeable and patient. Anyone looking to buy a house and refinance their loan should call Phillip. ❤️
Christina Nguyen
Christina Nguyen
2026-06-12
I would highly recommend considering this company as your lender! They truly have amazing rates and was able to beat multiple lenders in the Norfolk area. I really enjoyed working with Bi Hoang and Nami Nguyen. They were always easy to get a hold up; very on top of their response to my questions and phone calls. Overall very satisfied with my decision to move forward with them.
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